Customer Service

For customer service inquiries, please email customerservice@etaeproducts.com or call 215-884-1824

Our Customer Service Team is available Monday-Friday 9am-5pm (EST). For order inquiries, please include your order number for faster service. 

PAYMENT OPTIONS:

We accept the following payment methods when ordering online:

  • PayPal
  • All major credit cards including Visa, MasterCard, American Express and Discover
  • Please allow 3-5 business days for clearing of personal checks or PayPal e-checks. Once payment has been cleared, your order will be shipped.

Sales Tax
We are required by law to collect 6% sales tax on orders billed or shipped to the state of Pennsylvania (except for businesses exempt from sales tax.

Sales and Promotional Codes
Sale prices and promotional codes apply to online orders of eligible items only. Offers cannot be combined and are subject to change at any time without notice. Not valid on orders placed prior to the start of any promotion.

ORDER CHANGES AND CANCELLATIONS:

If you would like to change or cancel your order, please call 215-884-1824 as soon as possible. We'll do everything we can to accommodate your request. After 4pm (EST) Monday- Friday, we are not guaranteed to make any order or address changes. 

Once it has been shipped, the order must be shipped back and processed as a return:

  •  A $3.00 restocking fee and the initial shipping fee at the time of order will be deducted from the refund.
  • Customer is responsible for return shipping fees

    RETURNS and REFUNDS:

    Opened Products: We do not offer returns for opened or used products, tools and accessories.

    Unopened/Unused Products: To receive an order refund, ship the package back to us within 15 calendar days of purchase; major holidays not included.

    E'TAE, Inc.
    1000 Easton Road, Suite 110
    Wyncote, PA 19095

    Once we have received your package, we will process your refund. A $3.00 restocking fee and the initial shipping fee at the time of order will be deducted from the refund. 

    • Funds are returned to the original form of payment. Please allow 3-5 days for the refund to reflect into your account. 
    • Customer is responsible for return shipping fees