Shipping

Processing: Orders are normally processed within 24 -48 hours from the date of purchase EXCEPT FOR HOLIDAYS OR BIG SALES (please allow an extra week for your order to ship). Processing means receiving your information and preparing your order.

Shipping: Orders are normally shipped from our facility within 24-48 hours from the date of purchase EXCEPT FOR HOLIDAYS OR BIG SALES (please allow an extra week for your order to ship. Once your package has been shipped, you will receive an email containing tracking information. Please note that some carriers may not have tracking information available for up to 24 hours after the package has been shipped. 

 

  • We do not ship on major holidays or weekends (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).

UNITED STATES DOMESTIC SHIPPING:

    Estimated arrivals: After the date of purchase, orders are estimated to arrive within 1 week depending on geographical locations and the carrier EXCEPT FOR HOLIDAYS OR BIG SALES (please allow an extra week for your order to arrive. We are not responsible for packages that are delayed while in transit; please contact the postal carrier listed in your tracking information.

     

    • Please expect a slight shipping delay during the month of February, inclement weather, major holidays and our big online sales.
    • Please allow extra arrival time for orders shipped to Alaska, Hawaii, U.S. Territories and Outlying Islands.  

    INTERNATIONAL OUT OF THE COUNTRY SHIPPING:

    International Customs, Duties and Taxes: Items shipped outside of the United States are subject to duties, taxes, handling and/ or other miscellaneous charges as defined by the country of import. These fees are NOT included in the cost of your order and must be paid in order to be released for delivery. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

     

    • Customer is responsible for the payment of all fees and will not be reimbursed.
    • We will not provide a refund for the package if it has been abandoned at customs due to non-payment of fees. 

      Estimated arrivals: After the date of purchase, orders may arrive within 5 weeks depending on geographical locations and the carrier. We are not responsible for packages that are delayed while in transit; please contact the postal carrier listed in your tracking information.

       

      • Please expect a slight shipping delay during the month of February, inclement weather, major holidays and our big online sales.

       

       

      • We do not ship on major holidays (New, Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day).

      • We are not responsible for packages that are delayed while in transit; please contact the postal carrier listed in your tracking information.

       LOST or DAMAGED PACKAGES:

       We are responsible for the following:

      • Lost packages during transit (With correct and completed shipping addresses)
      • Spilled packages (Please keep all packing material and notify us within 1 business day of receiving package)
      • Reshipping fees for returned packages (With correct and completed addresses)

       

       We are NOT responsible for the following:

      • Lost packages (With incorrect and incomplete shipping addresses). Please contact the shipping carrier listed in your tracking information for assistance.
      • Packages that have been verified as delivered by the shipping carrier listed in your tracking information. Please contact the shipping carrier for further assistance.
      • Reshipment fees for returned packages (With incorrect or incomplete shipping addresses)